Privacy policy
This policy explains how ValoDesk handles information when you use the Android app and this website. ValoDesk is an offline-first service. We do not operate a ValoDesk account system or a central customer database.
What stays on your device
The app stores the information you enter in a local SQLite database on your phone: business details, clients, vehicles or properties, jobs, quotes, invoices, expenses, notes, photos, signatures, waivers and settings. This is the working copy of your business. It is not uploaded to us.
What you choose to share
- Google Drive sync: if you connect Drive, the app writes an encrypted vault to the hidden
appDataFolderin your Google account. The vault is encrypted on your device before upload. We do not receive the passphrase or the key, and we cannot read your files. - WebDAV sync: if you connect a WebDAV server, the encrypted vault is sent to the address and account you supply. Your provider's terms and privacy policy apply to that storage.
- Sharing and printing: when you send a quote, invoice, PDF, photo or backup, the operating system opens the destination you choose. The recipient receives the file you chose to send.
Device permissions
The app asks only for permissions needed by a feature you start. Depending on the feature, this can include camera or photo access for receipts and damage photos, contacts to import a client, and calendar access to add a job. You can deny or revoke these permissions in Android settings; the rest of the app continues to work.
Purchases
ValoDesk Pro is sold through Google Play Billing. Google processes the payment and provides the app with purchase entitlement information. We do not receive your card number or full billing details. Google's privacy policy applies to the purchase.
Website and contact
This policy page is static. It does not set advertising cookies or run an analytics profile. If you email support, we receive your email address and whatever you include in the message, and use it only to answer you and maintain support records. Fonts on the public site may be requested from Google Fonts; your browser makes that request directly to Google.
Sharing and disclosure
We do not sell personal information. We do not share your local business records with advertisers or data brokers. We may disclose support correspondence or account-related information if required by law, to protect the service, or with your direction.
Retention
Local data remains on your device until you delete it. A backup or sync vault remains in the storage destination you chose until you delete it there. Google Play retains purchase records under its own policies. Support emails are retained only as long as needed to resolve the request and meet legal obligations.
Security
Local data is protected by your device's own security. Sync vaults are encrypted before leaving the device. Keep your device lock and your sync passphrase safe. No method of storage is perfectly secure, and you are responsible for controlling access to your unlocked device and your storage account.
Children
ValoDesk is a business tool for contractors and is not directed to children. We do not knowingly collect personal information from children.
International use
Your local data stays where your device is. If you enable third-party storage, that provider may process data in other countries under its own terms. Choose a provider and region that meet your obligations.
Changes
We may update this policy when the app changes. The effective date at the top will change, and material changes will be highlighted on this page or in the app.
Contact
Terms of service
These terms govern your use of the ValoDesk Android app and website. By installing or using ValoDesk, you agree to them. If you do not agree, do not use the app.
What ValoDesk is
ValoDesk is a local-first business tool for solo contractors. It helps you quote, invoice, route, track expenses, produce reports and keep client records. It is not accounting, tax, legal or financial advice, and it is not a substitute for a qualified professional.
Your business data
You are responsible for the accuracy of the information you enter, for keeping your device secure, and for maintaining independent backups. You must have the right to store and process the client, vehicle, property and job information you enter.
Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you control, subject to these terms and Google Play's rules. You may not resell, sublicense, reverse engineer, or use the app to build a competing service except where the law expressly permits it.
Acceptable use
- Do not use ValoDesk to break the law, infringe rights, or store content you are not allowed to hold.
- Do not attempt to interfere with the app's security, billing, licence checks or other users' devices.
- Do not use the app to send unlawful, harassing or deceptive communications.
Subscriptions and paid features
Some features require ValoDesk Pro. Paid plans are purchased through Google Play. Google's terms govern the purchase, billing, renewal, cancellation and refund process. The app may verify entitlement through Google Play. Prices and feature limits are shown in the app and on Google Play at the time of purchase.
Free tier
The free tier is offered as described in the app. Limits may include active clients, finalized invoices and Pro features. Estimates and quotes remain available as described in the current app. We may change free-tier limits prospectively, but we will not remove access to data you already created.
Third-party services
Drive, WebDAV, Google Play, calendar, contacts, maps, messaging and other external services are governed by their own terms. We do not control their availability, accuracy or data practices. A link or integration is not an endorsement.
Availability and changes
We work to keep the app reliable, but we do not promise uninterrupted or error-free operation. We may update, change or discontinue features. If a change materially affects paid access, we will give reasonable notice where we can.
Disclaimer
To the maximum extent permitted by law, ValoDesk is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. You use the app and rely on its calculations at your own business risk. Always check legal, tax and pricing outputs before sending them to a client.
Limitation of liability
To the maximum extent permitted by law, the ValoDesk operator is not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of data, or business interruption. Where liability cannot be excluded, it is limited to the amount you paid for the app in the twelve months before the claim.
Termination
You may stop using the app at any time. We may suspend access if you materially breach these terms or use the app unlawfully. Provisions that by their nature should survive termination, including ownership, disclaimers and liability limits, will survive.
Governing law
These terms are governed by the laws applicable to the operator of ValoDesk, without regard to conflict-of-law rules. Nothing here removes a consumer right that cannot be waived under the law that applies to you.
Contact
Questions about these terms: support@valodesk.com.
Refunds & subscriptions
ValoDesk Pro is sold and processed by Google Play. That means Google handles the payment, renewal and refund mechanics, while the app receives the entitlement.
Cancel a subscription
Open Google Play → Payments & subscriptions → Subscriptions → ValoDesk → Cancel. Cancelling stops the next renewal. It does not automatically refund a charge already made. Access continues until the end of the paid period, unless Google states otherwise.
Request a refund
Use Google Play's refund flow at support.google.com/googleplay/answer/2479637. Your statutory rights under applicable consumer law remain unaffected. If Google directs you to the developer, email support@valodesk.com with the Google order number.
Free tier
You can use the free tier without a subscription. Deleting the app does not automatically cancel a Google Play subscription. Cancel the subscription in Google Play before uninstalling if you do not want the next renewal.
Price changes
Google Play will show the current price and any renewal terms before you confirm a purchase. We do not change the price of a subscription you already paid for without following Google Play's notice rules.
Data deletion
ValoDesk has no ValoDesk account and no central customer database, so there is no server-side profile to delete. You control the copies that exist.
Delete data on this device
Open Settings → Appearance, Language & Data → Delete All Local Data. The app asks you to make a backup first. This removes the local database, photos, signatures and preferences from the device. You can also clear the app's storage in Android settings or uninstall the app.
Delete sync copies
- Google Drive: the vault is in the hidden app data folder. Disconnect Drive in the app, then remove the app's data in your Google Account if you want the remote copy gone.
- WebDAV: delete the vault file from the folder you configured on your server.
- Local backups: delete the exported
.vbkor JSON files from the folder or share destination you used.
Purchase records
Google Play retains purchase and tax records under its own policies. Contact Google Play support for those records. We cannot delete data held by Google.
Support email
To ask us to delete support correspondence, email support@valodesk.com from the address you used. We will remove it unless we are required to retain it by law.
Support
We are a small, offline-first product. Email is the fastest way to reach us. Include the app version, Android version, what you expected, what happened, and any screenshot that helps.
Common questions
Do I need an account?
No. The app works without an account. Sync is optional and uses storage you already own.
Can you recover my data?
No. We do not hold your local database, and sync vaults are encrypted with a key we never receive. Keep your passphrase and your own backups.
How do I move to a new phone?
Export a local backup or sync vault, install ValoDesk on the new phone, and restore it there. If you use Drive, connect the same Google account and restore the vault.
What if I find a security issue?
Email support@valodesk.com with “Security” in the subject. Please do not include other people's personal data.